Warren Smith,
president of
International
Attachments Inc.
Smith is an uncommon president. With more than 30
years’ experience in the demolition and heavy-equipment
industry, he still loves to work in the field. Often, it is Smith
himself who travels to work sites to install equipment purchased
from his company. He does this not only to provide
top-level customer service, but also, he says, because he
enjoys the hands-on work.
“We have a deep and company-wide focus on customer
service,” said Smith. That covers more than just aiming to
deliver on-time every time, and training customers’ employees
to safely use the equipment. It means always being
available – beyond the Monday to Friday office hours –
through an all-night and weekends answering service, to deal
with customers’ urgent needs and emergency situations.
When one customer’s hydraulic hammer jammed on a
construction project in Nevada, International Attachments
COMPANY PROFILE
“We have a deep and
company-wide focus on
customer service.”
– Warren Smith,
International Attachments Inc.
PILING CANADA 63
/www.secondchancelinerestraintllc.com
