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“For instance, maybe an organization doesn’t have a good
scheduling process for the team,” she said. “It can be as simple
as a whiteboard that lists every project with deadlines and
who is assigned to it. This organizes and controls the process
and when things are visible, it creates clarity.”
And speaking of the team, says Dyck, employee training is
a top priority.
“Improving communication, building a structure for the
future and helping your team to be better is by far number
one,” she said.
Nesbitt agrees.
“The best investment any company could ever make is in
their people,” he said. “People appreciate whereas equipment
depreciates.”
He adds that documentation is important, too.
“Put together proper training procedures – a standardized
training procedure that you go over and check off when
training has been completed,” said Nesbitt. “There’s a lot
of power in somebody’s signature; when they sign off that
they have been trained, it puts some accountability back
on them.”
Technology also has the power to effect positive change.
“It could be computerizing; setting up systemization that
people can follow,” said Draper. “It could be as simple as using
QuickBooks for your bookkeeping system. It could be using a
project management package to better organize the job site.
It’s those types of changes that will have the biggest impact
on reducing the complexity of the job by providing a central
location for all job documentation.
FEATURE
TIPS FOR LEADERS
1) Start an in-house “farm team” by identifying and grooming
the next generation of leaders.
2) Invest in your team. Provide training to take them to the
next level. Investigate Canada Job Grants, which may cover
two thirds of training costs.
3) Don’t lose momentum. Regularly communicate with
employees and clients about how your company
is changing.
4) Listen to your team’s thoughts about opportunities and
challenges. Be transparent about your own.
5) Assign some staff members to an advisory board that will
report to you regularly.
PILING CANADA 13
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